---
title: "Rookiefeed help for subscribers"
url: "https://rookiefeed.com/help"
updated: "2026-10-26"
---

# Rookiefeed help for subscribers

> Changing states, the flags in the CSV, when the email arrives, importing, billing, teammates and removals. Email hello@greatwork.company; we reply within one business day.

## How do I change my states or filters?

Sign in at [rookiefeed.com/login](https://rookiefeed.com/login) with the email you subscribed with (we email you a one-time link), then change your states, fleet sizes, first-time only, has email, brokers and new applications on the dashboard. Tomorrow's email follows the saved filters. Weekly and State cover 1 state, Regional up to 8 and Nationwide every state. To move to a plan with more states, email hello@greatwork.company and we switch it for you.

## What do the cell phone and first-time flags mean?

The cell_phone column holds the number the carrier itself listed as a cell phone. A cell entered as the main business number isn't flagged, so follow TCPA rules for every number: no autodialed or prerecorded calls or marketing texts to cells without prior express written consent. The first_time_authority column says "yes" when the MC number had no earlier active authority, and "no" for a carrier coming back after a revocation. [How the list is built](https://rookiefeed.com/about#how-the-list-is-built).

## When does the email arrive?

Around 7am Central on any day with new grants. FMCSA records most grants on business days, so weekend emails are lighter, and a day with nothing new sends nothing. On the Weekly plan the email comes every Monday with all of the previous week's new carriers. If an expected email is missing, check spam for feed@rookiefeed.com, then download the day from the dashboard.

## How do I import the CSV?

The attachment is a standard comma-separated file with a header row and 34 columns, one row per carrier. It opens as-is in Excel and Google Sheets, and most CRMs and dialers import it directly: map legal_name to the company, contact_name to the contact, and phone, cell_phone and email to their fields. Every row has the MC number, so you can de-duplicate against carriers already in your CRM. The dashboard keeps 31 days of downloads.

## How do I cancel?

Sign in, open Billing on the dashboard and cancel there. You keep access until the end of the month you paid for. On the 7-day trial, cancel before day 7 and you only pay the $19. [Full terms](https://rookiefeed.com/terms).

## Where are my invoices and receipts?

Open Billing on the dashboard. It lists every invoice with a PDF and receipt, and lets you update your card, billing email, address and tax ID. Prices are plus sales tax where it applies.

## Can I add a teammate?

Each subscription has one sign-in: the email you subscribed with. The terms let you use the feed inside your own business, including your team and your CRM, so forwarding the email or sharing the CSV with coworkers is fine. If your team needs several recipients or separate territories, email hello@greatwork.company and we'll set it up. Reselling or republishing the feed isn't allowed.

## How does a carrier get removed from the list?

The carrier (or you, on its behalf) emails hello@greatwork.company with the USDOT number, and we suppress it within 10 business days. Its registration with FMCSA isn't affected. If a carrier asks you to stop contacting it, honor that in your own system too.

## A row looks wrong. What do I do?

Email hello@greatwork.company with the MC or USDOT number and what looks off. Records reflect what carriers filed with FMCSA, which can be late or incomplete, and we'll tell you where the value came from.